Contact Us

We’re here to help you every step of the way. There are a number of ways to contact us.

There are a variety of ways to contact us

Call us on

Calls may be recorded or monitored for training and quality purposes. The cost of your call will depend on what phone line you are using. For full details visit:

New customers:

0800 136 420

Lines open weekdays 8.30am-5.30pm

Existing customers:

0345 600 3030 (from UK)
+44 1268 447 407 (from overseas)

Lines open weekdays 9am-5pm

Email us on

New customers:

[email protected]

We aim to respond within 3 business days

Existing customers:

[email protected]
We aim to respond within 3 business days

Write to us at

Columbia Threadneedle Management Limited PO Box 11114, Chelmsford Essex CM99 2DG, United Kingdom

Invest now

Columbia Threadneedle offer a range of Savings Plans designed to make investing easy.
Start from £25 a month or one off £100, and there are no charges when you deal using our Investor Portal.

Top frequently asked questions

Click here to find our full list of Frequently Asked Questions
Is the email, text, letter or call asking you for financial and personal info?
Do you know who really sent the communication, or made the call?
Is the email/text/letter or call trying to scare you into action?
How to tell a suspicious email/ text from a real one:
My financial situation has changed – what can I do?

Information in this section of the Website is directed solely at persons who are located in the UK and can be categorised as retail clients. Nothing on this website is, or is intended to be, an offer, advice, or an invitation, to buy or sell any investments. Please read our full terms and conditions and the relevant Key Information Documents (“KID”) before proceeding further with any investment product referred to on this website. This website is not suitable for everyone, and if you are at all unsure whether an investment product referenced on this website will meet your individual needs, please seek advice before proceeding further with such product.