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For more information about Columbia Threadneedle Investments or our products please contact your adviser or our Client Service Desk:
How to complain
At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below.
How long will it take?
What if I’m still unhappy following your decision or the resolution you offer?
Who are the Financial Ombudsman Service (FOS) and how do I contact them?
Does following your complaints procedure mean that I can’t follow other avenues like the FOS or legal action?
Where can I find complaints data?
If you are invested in a Luxembourg SICAV, the following procedure applies:
Out-of-court complaint resolution procedure at the CSSF
If, for any reason, the complainant does not receive a satisfactory response, he/she can contact the Commission de Surveillance du Secteur Financier (“CSSF”) at the latest one year after the date on which he/she first filed the complaint with Columbia Threadneedle Investments:
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Millions of people around the world rely on Columbia Threadneedle Investments to manage their money. We look after investments for individual investors, financial advisers and wealth managers, as well as insurance firms, pension funds and other institutions.
Access educational materials and manage your investments with us through our online service, myThreadneedle. It provides instant password protected access to your investments with us, 24 hours a day, at a time convenient for you.
Types of investment
We offer a broad range of actively managed investment strategies and solutions covering global, regional and domestic markets and asset classes.