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How to complain

Our commitment
How long will it take?
What if I’m still unhappy following your decision or the resolution you offer?
Who are the Financial Ombudsman Service (FOS) and how do I contact them?
Does following your complaints procedure mean that I can’t follow other avenues like the FOS or legal action?
Where can I find complaints data?

How to complain

At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below.

Complaints procedure
Processing
Out-of-court complaint resolution procedure at the CSSF

How to complain

At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below.

Complaints procedure
Processing
Out-of-court complaint resolution procedure at the CSSF

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Staying safe online

Internet scams are rising, particularly in the financial sector. They come in all shapes and sizes and keep changing to try and trick you. View our Staying safe online page for tips to help protect you and your family by recognising a scam email or text message, providing information on what to do if you are contacted by someone claiming to act on behalf of Columbia Threadneedle Investments.