Investing with us 

Transacting with us

Important information

Deal instructions for investors wishing to redeem or transfer out of Threadneedle funds can be placed by post, fax or telephone. You will need the following information in order to place a redemption/transfer:

Client reference/Unitholder number

Which can be found on any recent correspondence you have received from us

Name of the fund

And the amount you wish to sell

Settlement details for payment

ie bank details
In addition to the above information, the Financial Conduct Authority (FCA) requires us to carry out client verification checks. In order to process your investment as quickly as possible we need to be able to verify you as a client and in the case of a redemption, we require the bank details of where you would like the proceeds to be paid.

Client verification

Verifying you as a client

In order to verify you as a client, we require two documents from the following list. Please note these must be separate documents:

  • Current signed passport
  • Current signed UK/EEA photo card driving licence (the paper counterpart driving licence is NOT an acceptable document for money laundering purposes)
  • Current full UK driving licence (old version)
  • State pension documentation, benefits book or original notifi cation letter from the Benefits Agency confirming the right to benefits
  • EEA Member state identity card
  • Recent utility bill (not mobile phone bill). Must be dated within the last 3 months
  • Inland Revenue Notifications/letters (Tax Assessment, Notice of Coding or Statement of Account) dated within the last tax year – Not P45 or P60
  • Self-employed registration cards for construction industry (CIS3(partner), CIS4(P), CIS4(T), CIS5, CIS6)
  • Shotgun or Firearm certificate
  • Residence permit issued by the Home Office to EU Nationals
  • Local authority tax bill (valid for current year)
  • Solicitor/Lawyer letter confirming a house purchase or land registry confirmation

Certification of documents

We strongly advise against sending the original versions of valuable personal identity, and as such we are happy to accept copied documents, which have been certified by the following bodies or professionals:

  • Bank or building society clerk
  • Accountant
  • Doctor
  • Local Government official/Councillor
  • Dentist
  • Police officer
  • Teacher or lecturer
  • Solicitor/Barrister
  • Notary public/Public Officer
  • Embassy or Consulate official
  • Directors of Limited companies
  • Justice of the peace
  • MP
  • General/Colonel
  • Post Office Certification Service
  • Client’s agent

Bank details verification

We are able to pay redemption proceeds directly into your bank account. If you wish to have the proceeds paid to your bank account, we will need to have verifi cation of your bank details. Please provide one document from the following list:

  • A voided cheque
  • An original bank statement. Must be dated within the last 3 months
  • A giro or paying in slip for the bank account
  • A letter from your bank confirming the bank details

The documents must relate to the bank account that you wish to have the proceeds paid into, and must be your own bank account. The proceeds will be released four working days after the trade date, providing the verifi cation is in place.

Contact details

Deal instructions can be placed by contacting us using the details below.

If you require any further information regarding our redemption/transfer process please contact us on 0800 953 0134*, Monday to Friday 8am-6pm.


Threadneedle Investment Services Limited

PO Box 10033
CM99 2AL
United Kingdom


0800 953 0134 *
*Please note calls are recorded