Contact

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General enquiries
Our team
How to complain

General Enquiries

These are the Columbia Threadneedle Investments contact details for UK institutional investors only. If you’re a private investor please contact our Client Service Desk on 0800 953 0134.
If you have a general enquiry, please call our London Office on +44 (0)20 7464 5000.

London Office Address:

Address

Columbia Threadneedle Investments

Cannon Place
78 Cannon Street
London
EC4N 6AG

We would be delighted to discuss our capabilities and solutions with you in more detail. Please contact a member of our dedicated UK Institutional team on the details below.

Our team

Consultant Relations

Ashley Manning-Brown
Head of Consultants UK
+44 (0)20 7464 5992
Camilla Crowe
Head of Consultant Relations
+44 (0)20 7464 5506
Ashley Manning-Brown
Head of Consultants UK
+44 (0)20 7464 5992
Camilla Crowe
Head of Consultant Relations
+44 (0)20 7464 5506

UK Institutional Clients

Emily Hitch
Client Relationship Manager
+44 (0)207 464 5097
Moira Gorman
Client Director
+44 (0)20 7464 5341
Andrew Brown
Client Director
+44 (0)20 7464 5499
Emily Hitch
Client Relationship Manager
+44 (0)207 464 5097
Moira Gorman
Client Director
+44 (0)20 7464 5341
Andrew Brown
Client Director
+44 (0)20 7464 5499

Institutional Client Services

Dei Mclaughlin
Head of EMEA Client Services
+44 (0)20 7464 5668
Dei Mclaughlin
Head of EMEA Client Services
+44 (0)20 7464 5668

For other general institutional client service enquiries, please use the contact details below:

Telephone

+44 (0)20 7464 5667
 

Email

Email

[email protected]

Market Soundings

For any query related to market soundings please contact the following in the first instance:

Neil Barden
Senior Compliance Manager – Investments (EMEA)
+44 (0)20 7464 5496
Samuel North
Senior Compliance Advisor – Investments (EMEA)
+44 (0)20 7464 5651
Neil Barden
Senior Compliance Manager – Investments (EMEA)
+44 (0)20 7464 5496
Samuel North
Senior Compliance Advisor – Investments (EMEA)
+44 (0)20 7464 5651

*Please note calls may be recorded.

How to complain

These are details on how to make a complaint to Columbia Threadneedle Investments for institutional investors only. If you’re a private investor please contact our Client Service Desk on 0800 953 0134.

At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below:

Contact your client service representative

The process to raise complaints may be dealt with in the relevant section of your Investment Management Agreement.

You may contact your usual client service representative who will seek to address your complaint as soon as possible.

Contact the Head of Client Services EMEA

Head of Client Services: Dei McLaughlin
Cannon Place, 78 Cannon Street
London EC4N 6AG

+44 (0) 207 464 5668

Process

We aim to acknowledge complaints within 24 hours of receipt and provide you with a copy of the Columbia Threadneedle Investments complaint handling procedures within 5 working days. We aim to resolve your complaint within 3 working days. If we cannot resolve your complaint within 3 working days, your complaint will be escalated to the Direct Complaints Review Group. The Direct Complaints Review Group will convene to discuss the response and agree a proposed solution. If you do not accept a proposed resolution, the matter will be escalated to the Columbia Threadneedle Investments Complaints Officer. All complaints will be tracked until your complaint has been satisfied. This does not affect any other legal or statutory rights.

If you are invested in a Luxembourg SICAV, the following procedure applies:

Complaints procedure

Investors may file a complaint free of charge in their own language, stating their name, contact details and details about the product, service and entity the complaint refers to.
Investors can file a complaint by:
Address

Post

Threadneedle Management Luxembourg S.A.
Attn. : Complaints Officer
44, rue de la Vallée
L-2661 Luxembourg.

Email

Email

[email protected]

Processing

We will respond in writing within ten (10) business days after the receipt of the complaint, to either acknowledge the receipt of the complaint or provide a response. This letter will also inform the complainant about the name of the person handling the complaint.
An answer will be sent to the complainant without undue delay and in any case within one month as of the date of receipt of the complaint. If more time is required to examine the complaint, the Complaints Officer shall inform the complainant of the causes of the delay and indicate the date at which the examination is likely to be achieved.

Escalation

Where the complainant did not obtain an answer or a satisfactory answer from the Complaints Officer, he/she has got the opportunity to raise the complaint up to the management of Columbia Threadneedle Investments. The relevant contact details will be provided with the response of the Complaints Officer.

Out-of-court complaint resolution procedure at the CSSF

If, for any reason, the complainant does not receive a satisfactory response, he/she can contact the Commission de Surveillance du Secteur Financier (“CSSF”) at the latest one year after the date on which he/she first filed the complaint with Columbia Threadneedle Investments:

Address

Post

Commission de Surveillance du Secteur Financier
Département Juridique - Service JUR - CC
283, route d’Arlon
L-2991 Luxembourg

Email

Email

[email protected]

Print-Fax

Fax

+352 26 25 1- 2601

Further information from the CSSF can be found on:
http://www.cssf.lu/en/consumer/complaints/

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