Contact
General Enquiries
London Office Address:
Columbia Threadneedle Investments
Cannon Place
78 Cannon Street
London
EC4N 6AG
Our team
Consultant Relations
UK Institutional Clients
Institutional Client Services
For other general institutional client service enquiries, please use the contact details below:
Telephone
Market Soundings
For any query related to market soundings please contact the following in the first instance:
*Please note calls may be recorded.
How to complain
At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below:
Contact your client service representative
The process to raise complaints may be dealt with in the relevant section of your Investment Management Agreement.
You may contact your usual client service representative who will seek to address your complaint as soon as possible.
Contact the Head of Client Services EMEA
Head of Client Services: Dei McLaughlin
Cannon Place, 78 Cannon Street
London EC4N 6AG
Process
If you are invested in a Luxembourg SICAV, the following procedure applies:
Complaints procedure
Post
Threadneedle Management Luxembourg S.A.
Attn. : Complaints Officer
44, rue de la Vallée
L-2661 Luxembourg.
Processing
Escalation
Out-of-court complaint resolution procedure at the CSSF
If, for any reason, the complainant does not receive a satisfactory response, he/she can contact the Commission de Surveillance du Secteur Financier (“CSSF”) at the latest one year after the date on which he/she first filed the complaint with Columbia Threadneedle Investments:
Post
Commission de Surveillance du Secteur Financier
Département Juridique - Service JUR - CC
283, route d’Arlon
L-2991 Luxembourg
http://www.cssf.lu/en/consumer/complaints/
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About Us
Millions of people around the world rely on Columbia Threadneedle Investments to manage their money. We look after investments for individual investors, financial advisers and wealth managers, as well as insurance firms, pension funds and other institutions.
Funds and Prices
Columbia Threadneedle Investments has a comprehensive range of investment funds catering for a broad range of objectives.