Key Performance Indicators

Corporate responsibility

Table of Key Performance Indicators - EMEA

All figures are as at 31 December

 

2016

2015

2014

2013

2012

Responsible Partner

 

 

 

 

 

Client Sentiment Index

88.3%

86.5%

78.5%

n/a

n/a

Customer Satisfaction (Post-call satisfaction survey)

96%

97%

92%

n/a

n/a

Responsible Investor

 

 

 

 

 

Total number of meetings opposing management on at least one item (%)

829 (62%)

784 (57%)

667 (48%)

539 (40%)

478 (35%)

Total number of shareholder meetings

1329

1349

1337

1334

1312

AUM with responsible investment criteria

$12bn

$10bn

$10bn

$13.5bn

$9bn

Responsible Employer

 

 

 

 

 

Number of training hours per employee per year

9

12

9

8.8

3.3

Employee engagement survey response rate

82%

85%

72%

80%

n/a

% women on company board

33%

22%

22%

13%

11%

% women on Business Management Committee (Exec-Co)

29%

24%

11%

8%

0%

% women in senior management (Executive Director level)

20%

19%

16%

11%

11%

% women investment professionals

29%

28%

29%

21%

22%

% women employees in total

36%

37%

37%

35%

36%

Responsible Citizen

 

 

 

 

 

Corporate donations to charity

£258,372*  

£224,000

£240,000

£100,000

£70,000

Employees participating in payroll giving (UK only)

7.92%

8%

8%

9%

9%

Employees taking part in organised volunteering

45%

27%

21%

n/a

n/a

Co2 emissions per employee (scope 1&2 including business travel only)**

4.28%

5.09

6.12

5.31

5.8

Water use (litres)***

1400

1,094

8,164.62

12,154.10

12,610.13

 

*Comprises £233,496 from Columbia Threadneedle Foundation and £24,876 via additional donations
**Figures from 2014 and before applies to previous London Head Office address (60 St Mary Axe) where majority of EMEA employees were based as at 31 Dec 2014. Previous years' figures have been revised to take into account Scope 3 emissions.
***In 2015 the new offices at Cannon Place in the UK, the majority of water use is part of the standard service charge and not metered. As such the figures are just the water use directly on our premises (hence the perceived large reduction in consumption).